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Privacy and
Cookie Policy

This website is owned and operated by Charting Change.

Charting Change Ltd is committed to protecting your privacy. You might interact with us in various ways, and the information you provide will help us improve our services.

This Privacy and Cookie Policy covers our processing activities as a data controller and will explain how we use the personal data we collect from you when you use our website.

What data do we collect?

We collect the following data:

  • When you submit our Contact Us form, we collect your name, email address, phone number and company name
  • When you place an order with us, we collect your first name, last name, company name, address, phone number and email address
  • When you register for our mailing list, we collect your first name and your email address
  • When you leave a comment on our site, we collect the data shown in the comments form, and also your IP address and browser user agent string to help with spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public alongside your comment.
  • Usage Data is collected automatically when you use our website. Usage Data may include information such as:
    • Your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data
    • The type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
  • If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience, so you do not have to re-enter your details when you leave another comment. These cookies will last for one year.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How will we use your data?

We may use your information to:

  • Process your orders
  • Manage your queries
  • Process payments and prevent fraud
  • Set up your account
  • Comply with any legal obligations
  • Improve our offers
  • Send you our monthly email newsletter
  • Email you with special offers on other products and services we think you might like

How long do we store your data for?

We store your information for as long as we need it to fulfil the purposes outlined in this Privacy Policy, or until you request that it be deleted. Even if we delete your data, it may remain in a backup or archive format for legal, tax or regulatory purposes.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except for their username). Website administrators can also see and edit that information.

Who do we share your information with?

We will not sell or rent your information to third parties.

We may send information about you to third-party service providers to help us fulfil your order and provide services to you (for example, to process orders and send you mailings) and to law enforcement agencies in connection with any investigation to help prevent unlawful activity.

When using our secure ordering pages, your payments are processed by a third-party payment processor that specialises in online credit/debit card capture and processing.

If you request a password reset, your IP address will be included in the reset email.

How is your data protected?

We take all reasonable steps to protect your personal information, including internal and external security measures, restricting access to personal information to those who have a need to know, implementing technological controls to prevent unauthorised computer access, and regularly reviewing our technology to maintain security.

We take website and credit card security seriously and strive to provide a secure, safe platform for conducting transactions.

What are your data protection rights?

We would like to make you fully aware of all of your data protection rights. Every user is entitled to:

  1. The right to be informed: this means anyone processing your personal data must make it clear what they are processing, why and who else the data might be passed to.
  2. The right of access: this is your right to see what data is held about you
  3. The right to rectification: this is the right to have your data corrected or amended if what is held is incorrect in some way
  4. The right to erasure: this is the right to request that your personal data be erased, under certain conditions
  5. The right to restrict processing: this is the right to request that we restrict the processing of your personal data, under certain conditions
  6. The right to data portability: this is the right to request that your personal data be transferred to another company or directly to you, under certain conditions
  7. The right to object: this is the right to object to our processing of your personal data, under certain conditions

Privacy policies of other websites

Our website contains links to other websites. Our Privacy and Cookies Policy only applies to our own website, so if you click on a link to another website, you should read their own privacy policy.

Changes to our Privacy and Cookies Policy

We keep this policy under regular review and include any updates on this web page. This policy was last updated on 18 January 2026.

How to contact us

If you have any questions about this Privacy and Cookies Policy or the data we hold on you, or would like to exercise any of your data protection rights, please do not hesitate to contact us: [email protected]

If you wish to report a complaint or if you feel that we haven’t addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office.